One of Tigard’s largest employers to shutter call center

Capital One’s decision will cost about 900 people their jobs.

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Capital One’s decision to close its call center in Tigard will cost about 900 people their jobs.

The employees received notice Thursday that they will be unemployed in 90 days.

“Capital One is shifting our call center strategy to allow us to become nimble, flexible and scalable to meet our customer needs,” Rakes said in an email to The Oregonian/OregonLive.

As of last year, Capital One was Tigard’s biggest employer. It’s unclear what future presence, if any, the firm will have in Oregon. 


The call center had been running for about four years.

Local officials were dismayed by the news, but don’t believe it reflects the region’s economic health.

“The loss of 900 jobs is certainly unwelcome, and Tigard, for its part, loses its biggest employer,” said Jonathan Schlueter, Washington County’s government-relations manager. Still, he added, regional unemployment rates are at their lowest levels in decades and job totals reach record highs every month.

“So today’s news is troubling, but certainly not hopeless,” Schlueter said.


Workers were given the day off after hearing the news.


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