The Social CEO

Banfield Pet Hospital’s leader Brian Garish defies managerial convention, but is his way the future or a flash in the pan?

Biz tips: Dealing with Difficult People

Virtually every one of my clients over the years has brought up the subject of dealing with difficult people.  There’s no escaping the fact that they come into everyone’s life at one time or another.   Sometimes they come in the form of an unhappy or hard-to-get-along-with client, customer, or co-worker.  Sometimes they’re a person … Read more

Ziba Design — redesigns itself

As design becomes an essential part of business strategy, a Portland icon flips the script — and makes business an essential part of its design strategy.