Oregon regulators investigate rural phone problems


State regulators are investigating issues that rural phone customers are having with long-distance calls in Oregon.

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State regulators are investigating issues that rural phone customers are having with long-distance calls in Oregon.

The rural phone companies attribute the problem to the way larger carriers route long-distance calls.

Big phone companies seek to contain expenses for long-distance calls with a practice called “least-cost routing” — sending a long-distance call over the cheapest network. 

Local companies in Oregon complain that some carriers are using Internet technology to cut the cost of carrying the call and dodge local fees — sometimes at the expense of call quality or connections.

Read more at OregonLive.com.

Have you experienced problems with your phone service? Let us know in the comments below.

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