Biz Tips: Managing People Causes Disengagement

Regardless of whether your title is executive, director or manager, the practice of managing people instead of leading them drives down engagement.

Biz tips: Dealing with Difficult People

Virtually every one of my clients over the years has brought up the subject of dealing with difficult people.  There’s no escaping the fact that they come into everyone’s life at one time or another.   Sometimes they come in the form of an unhappy or hard-to-get-along-with client, customer, or co-worker.  Sometimes they’re a person … Read more