Forum highlights link between customer experience and business growth
Say you’re a company that has sold a product successfully for the past 100 years. The product is solid, and so is your market share.
Professional Services
Why you need a crisis communications plan — before it’s too late
Recent scandals, crises highlight need for crisis communication planning.
Groundbreaking digital law project fights for refugee rights
An innovative crowdsourced legal project played a crucial role in a recent victory for asylum seekers detained at the federal correction institution in Sheridan.
Veteran newspaper editor, Salem business leader team up on new media outlet.
The city of Salem is getting another news outlet.
Rift management: Eight execs on closing the culture gap
Oregon biz leaders talk culture change, the social and political divisions that find their way into the office or factory and how they attempt to influence the hearts and minds of their employees.
Liz Valentine on leadership: “My approach to change has always been about transparency”
Liz Valentine’s office desk is big and bold, constructed with thick slabs of tightly grained wood that seem capable of withstanding a direct nuclear strike. It is a desk befitting the chief executive of the strategic creative agency Swift. But the same desk description applies to her office neighbor’s and that neighbor’s — and that … Read more
Kristin Quinlan on leadership: “Everything has to do with the spirit”
As Certified Languages International grew in recent years, chief executive Kristin Quinlan shuddered at the thought her company could bear any resemblance to her first introduction to corporate culture. “It was do as I say because we’re going to have meetings for the sake of having meetings because this is what we do, and you’ll … Read more
Charles Wilhoite on Meyer Memorial Trust and transparent leadership
Charles Wilhoite spends his weekday working hours — and often some on the weekend — as managing director for Willamette Management Associates, the financial advisory firm. But Wilhoite may be better known to Portland-area residents for his service on more than a dozen boards of directors. Those volunteer experiences have helped form his approach to … Read more
