How to listen to complaints as a CEO

The business owner or CEO is the inevitable recipient of problems, complaints, and suggestions. The tide of them can feel overwhelming. Here’s the three-stage “Listen – Redirect – Empower” formula Tom Cox teaches to CEOs (and managers) on how to handle complaints and suggestions most effectively.

Oregon and the health care ruling

Today’s ruling by the Supreme Court that left standing the basic provisions of the Obama Administration’s health care overhaul also put the spotlight on Gov. John Kitzhaber and Oregon’s own health care reform efforts.

Getting in — and out — of the weeds

Should you be a ‘big picture’ leader or should you ‘sweat the small stuff’?  The best leaders do both — the real trick is to swap between the two regularly, without allowing yourself to become fooled.

How to ask for help

By never caring how they look, the best executives end up looking great — looking like someone who gets results.  (Women are much better than men in this area.)

What’s really behind high gas prices?

High gas prices have been in the news constantly this spring. For weeks, as Oregon has experienced soaring gas prices, the blogosphere has been awash in claims that refineries are fixing prices. Turns out, the paranoid among us could be right.