Avoiding Arrogance

If management consultant Tom Cox had a nickel for every time a client started a sentence with “I don’t understand why people can’t just…” he would be very rich. In his view, managers who see things that way should consider taking a look at the mirror.

On the Scene: Tourism recovering in Portland

Travel Portland President and CEO Jeff Miller presented his annual State of the Industry talk over breakfast on February 17 at the Doubletree Hotel in Portland. Spirits were high as Miller provided a bright outlook for the industry that finally began to recover in 2010 after suffering during the economic downturn.