Frontier Puts A Human Face On Community Connections

Extensive fiber networks support voice and data links for home and business customers.

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 Golf is a sport of deep traditions, but golfers want and need what everyone else does — telecom that hits a hole-in-one every time.

According to Thomas Sera, membership director at The Reserve Vineyards and Golf Club in Aloha, that is exactly what Frontier Communications delivers. Sera has worked with three telecom providers in his time at the course. He gets cold calls all the time from others, but he says he isn’t leaving Frontier.

“This is our second system with Frontier,” he says. “They upgraded us to Mitel three years ago, because we needed more seamless connection with everybody’s wireless equipment.”

He says the quality of his Frontier service “all starts with Jeanne Danielson,” Frontier’s Westside General Manager. He credits the willingness of Jeanne and the Frontier team to listen to his needs for the robust yet user-friendly system they now have.

He says the golf course has complex call routing needs, for private and public users. That led Frontier to install separate systems, one for data, the other for voice. Sera says previous telecom providers couldn’t give the course the call management support it needs.

Frontier works with a variety of technology providers — Avaya, Ruckus, Aruba, Cisco, Adtran – but has come to rely heavily on its partnership with Mitel.

Andrew Morrison, regional sales manager for Frontier, says that alliance with Mitel has helped position Frontier as a providerof- choice for governments and schools in many of the smaller communities it serves.

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By leveraging federal subsidies for telecom upgrades through the E-rate program, Morrison says Frontier has “done more Erate business this last year than in any of my five years with the company.”

“We have a team of E-rate folks that work with our account execs, and Mitel has E-rate people too, so we can collectively look at the school districts and local governments asking for E-rate funding and determine how to meet their needs.”

One of the nation’s top five telecom companies, Frontier laid its foundation in smaller, rural communities. It expanded its service footprint with acquisitions in 2010 (adding the properties in Oregon and Washington), 2015 and in 2016. Frontier now provides communications services to urban, suburban and rural customers in 29 states, and has a 100% U.S.-based workforce of nearly 30,000, with approximately 13% of those being military veterans or reservists.

As a result of its recent growth, Frontier has added significant fiber-optic connectivity to the legacy copper networks in many of the smaller communities it serves.

Morrison says Frontier is committed to expanding its customer base within its current service area.

ChuckSmith 4Morrison says Frontier has two separate fiber networks, each with different capacity. “Ethernet Network, which offers strict Service Level Agreements (SLAs), and a FiOS network that provides internet connections to small businesses and residential customers. Both are fiber networks and are in addition to the traditional copper services Frontier has provided for decades.”

A Fortune 500 company, Frontier leverages its increased scale to bring purchasing clout — and lower pricing — to business and institutional customers.

“We do the most volume of any Mitel partner in the country,” Morrison says. “That gives us engineering resources that we can leverage that other partners can’t.”

Beyond communications solutions, Frontier also brings a strong commitment to local engagement. “Doing business locally and giving back to the community are part of our culture,” Danielson says. She cites a recent fund-raising golf tournament — at The Reserve Vineyards and Golf Club — that generated more than $46,000 for the Providence Child Center for Medically Fragile Children.

Danielson sits on the Center’s board, and also serves the Providence Health Leadership Cabinet, Play Smart (to screen adolescents for heart issues) and the Oregon International Airshow.

Morrison says his own involvements — Gresham Chamber of Commerce, two committees for the city of Damascus, and the Legacy Health Foundation — help bring a broader community perspective to his work for Frontier.

“Making a sale is not about convincing someone to buy something,” he says. “It’s about listening to what the customer is saying, meeting the need they describe, and solving a problem.”


Frontier Communications Corporation is a leader in providing communications services to residential and business customers over its fiber-optic and copper networks, including video, broadband, advanced voice and Frontier Secure digital protection solutions. Frontier Business Edge offers communications solutions to small, medium and enterprise businesses. More information about Frontier is available at: To learn more about Frontier Communications and their partnership with Mitel contact Jeanne or Andrew directly at: [email protected] [email protected].