NPR: Taking on the risk of giving small businesses access to card payments yields complaints.
NPR: Taking on the risk of giving small businesses access to card payments yields complaints.
In a statement, Square says it’s trying to balance the needs of sellers with the necessity of protecting itself against fraud. If the credit card charges turn out to be fraudulent, Square is on the hook. It says the number of dissatisfied customers is small. Because the company just went public their ability to speak further is limited by law.
Amad Ebrahimi runs a website called Merchant Maverick, which reviews mobile payment companies. He’s had hundreds of complaints about Square on his site. He doesn’t see a good reason for the lack of communication.
