NORTHWEST NEWS NETWORK: Alaska Airlines took last place of the major airlines for mishandled bags.
NORTHWEST NEWS NETWORK: Alaska Airlines took last place of the major airlines for mishandled bags.
The nation’s large airlines file monthly reports to the U.S. Department of Transportation about lost, damaged or delayed baggage. For Alaska, mishandled bags increased 44 percent in June, July and August of this year compared to the same period last year.
“We had a rough quarter on mishandled bags and the operations folks own that,” Alaska Airlines Chief Operating Officer Ben Minicucci said in an earnings conference call with Wall Street analysts Thursday morning. “We’re not happy with how we performed. We actually have an initiative right now and going into 2016 to get our mishandled bags right in line.”
