Complaints plague Tokyo flights

After being saved from cuts, Delta Air Lines’ PDX-Tokyo flights weather complaints.

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Recent passenger complaints on Delta Air Lines flights from Portland to Tokyo have included broken video screens and flight delays. But airport managers say Portland is fortunate to still have service to Tokyo.

Passengers grumble about glitches on the nonstop Tokyo service, even as the Port of Portland pays Delta $3.5 million through May to continue the route. Port managers urge travelers to support the flights, which they say Portland is lucky to have as airlines slash connections vital for international business.

Delta is hanging onto the route as the company continues updating interiors of the planes that fly it, an airline spokesman says. “We’re doing everything we can to preserve service amid the worst economic environment for the airline industry in decades,” says Trebor Banstetter, corporate communications manager at Delta headquarters in Atlanta.

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